Design principles

Principles that drive impactful design. Ensuring every digital experience supports the university’s mission and values.

Our values

Inclusivity

We believe in creating digital spaces where everyone feels represented and valued, ensuring that all voices are heard and considered in every project.

Solution-oriented mindset

We foster a proactive and innovative approach, where each challenge is an opportunity to create meaningful, impactful digital experiences.

Commitment to community

We put our community first, developing digital experiences that connect, engage, and support the university’s mission and values.

Core ideals

Our vision

Shape, elevate, and transform UCalgary’s digital ecosystem to drive positive change, creating impactful experiences that engage and empower our community.
 

Our philosophy

We strive in making UCalgary’s digital ecosystem a catalyst for positive change, where creativity, problem-solving, and diverse voices thrive, and efficiency leads to meaningful, lasting impact.
 

Our approach 

We believe in building on proven foundations rather than reinventing the wheel. We follow the best industry standards, with the work of Nielsen and Norman Group (NNg) serving as a cornerstone of UX design. When designing for UCalgary, we follow NNg's 10 usability heuristics for user interface design. These principles for interaction design have been thoroughly tested and validated, created in 1994, they are foundational to solving usability problems and are followed by the world's leading designers and systems.

Our identity and principles

Our work is guided by core principles that reflect the values of entrepreneurial spirit, efficiency, and inclusivity. These principles shape the way we approach every project, collaborate with one another, and engage with our community.

We are inclusive

That means that we are representational, mindful, and friendly.

Inclusivity is central to our design process. We ensure our work is welcoming, addressing the diverse needs of all users. By being mindful of different backgrounds, we create designs that are representative of everyone. Our friendly approach ensures that our digital experiences are accessible, fostering an environment where all users feel valued.

We are entrepreneurial

That means we are experimental and motivational.

We foster a culture where experimentation thrives, creating safe space for creativity and innovation. Our designs encourage users to explore new ideas, test concepts, and take measured risks, supporting growth and discovery.

We are efficient

That means we are predictable, cohesive, and simple.

We prioritize predictability in our designs, ensuring users can easily understand our digital experiences. Our work is cohesive, with all elements fitting together seamlessly to create a unified user experience. We value simplicity, focusing on clarity and ease of use by removing unnecessary complexity.

How do we work?

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1. Make informed decisions, not just data-driven ones


Why it’s important: Efficiency is about optimizing resources to achieve the best outcome. We’re data-informed, meaning we use data as one of several inputs to guide decisions, but we don’t let it be the only factor. Our decisions are made by balancing data, intuition, context, and feedback.

How we apply it:

  • Ask the right questions: There are no “stupid” questions. Curiosity leads to better solutions.
  • Clarify the problem first: Before jumping to solutions, we ensure we understand the problem and its nuances.
  • Understand constraints: Identify potential limitations early (time, budget, resources) to keep our work aligned with real-world conditions.
  • Engage stakeholders: Collaborate with the right people—whether internal or external—to get diverse perspectives and gather input before deciding.
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2. Think beyond the user, think about the people
 

Why it’s important: Inclusivity isn’t just about designing for users—it’s about considering the needs of everyone involved. This includes our teammates, stakeholders, and community members. We prioritize building strong relationships and collaborating with diverse voices to make sure all perspectives are heard, valued, and incorporated into our work.

How we apply it:

  • Be empathetic: Don’t be afraid to connect emotionally with others. Trust your feelings and insights to guide your work.
  • Communicate and engage: Open and honest communication builds trust and strengthens relationships within the user, team and stakeholders.
  • Collaborate and listen: We actively seek input from all team members and users, valuing their contributions and feedback to ensure inclusivity at every stage.
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3. Embrace challenges and take initiative
 

Why it’s important: Entrepreneurial spirit isn’t just about taking risks—it’s about being proactive and solution-oriented. We embrace challenges as opportunities to innovate, and we take ownership of our work by being motivated, creative, and bold in pushing forward. This means continuously testing new ideas, experimenting, and learning from the outcomes.

How we apply it:

  • Take initiative: Don’t wait for instructions—actively look for opportunities to improve processes, challenge norms, and bring new ideas to the table.
  • Fail fast, learn faster: Be willing to experiment and learn from mistakes. Failure is part of innovation and growth.
  • Push boundaries: Don’t be afraid to push for change or suggest innovative solutions. Every challenge is an opportunity to innovate.

Putting it into practice: how we design

It means to be Efficient.

We believe that simplicity and clarity should underpin every aspect of our design. Our layouts are clean and structured in a way that makes navigation effortless for all users. Every product is designed with a clear, predictable flow so that users always know where they are and where they need to go next.

Tips:

It means to be Efficient, Inclusive and Entrepreneurial.

We use two complementary fonts to create a visual language that balances inspiring self-expression and clarity. In most cases, we use Proxima Nova, a clean and modern font that ensures clarity, readability, and inclusivity. Proxima Nova is designed with accessibility in mind, making it easy for all users to engage with content. It is efficient in delivering information while being mindful of diverse audiences.

For CTA blocks or strong messages, we use Museo Slab, connected to the START SOMETHING campaign—designed to motivate and encourage action, pushing users to take the next step and try something new.

Tips:

  • Use Proxima Nova for standard content to ensure clarity and consistency.
  • Use Museo Slab campaign font only for Headers or important messages to add visual contrast and encourage action.
  • Limit the number of type sizes for a clear hierarchy and easy scanning of content.
  • Lear more about legibility, readability, and comprehension.

It means to be Inclusive and Entrepreneurial.

We use bright, energizing colors like red and gold to evoke positive change, inspire action, and communicate a solutions-forward mindset. While using energizing colors, we ensure the palette remains inclusive and accessible to all users. We use color thoughtfully, maintaining a balance that allows for emotional connection without overwhelming the user experience.

  • Contrast: We adhere to WCAG (Web Content Accessibility Guidelines) standards to ensure that there is enough contrast between text and its background. This helps make text legible for users with visual impairments and ensures that important elements are visible to all.

Tips:

  • Enhance your design using colours. Limit the color palette to maintain a clean, focused design.
  • Use bright colors for calls to action and important content that needs to inspire action or grab attention.
  • Apply gradients subtly to add depth and movement without overwhelming the design.
  • Ensure contrast between text and background for legibility and accessibility.
  • Be mindful of colorblind accessibility by combining color with other indicators (such as icons or text labels).

It means to be Entrepreneurial.

We use bold design elements like large CTA blocks to convey our core values of motivation, empowerment, and entrepreneurial spirit. These blocks serve as more than just functional elements—they are visual expressions of who we are as a university and a community. By placing emphasis on calls to action in this way, we encourage users to engage, explore, and take bold steps forward, whether in their academic journey, their career, or personal growth.

Tips:

  • Use bold CTA blocks to make clear, motivational calls to action that inspire users to act and engage with content.
  • Keep mindfulness at the core of your CTA design, ensuring it feels approachable and inspiring rather than overwhelming.

It means to be Inclusive and Entrepreneurial.

We believe that elements should feel approachable, dynamic, and empowering. We carefully choose design elements and interactions that make users feel welcome, supported, and encouraged to act. Through thoughtful use of shapes, animations, and dynamic transitions, we translate our values of inclusivity and motivation into every user interaction.

  • Friendly shapes: We favor rounded corners in UI components like buttons, cards, and containers. Rounded edges communicate that we are humble, supportive, and approachable, while avoiding overly round shapes to maintain a clean, scan-friendly design.
  • Playful details: We add small, playful design elements to bring personality and joy to the interface. For example, on our 404-error page, we use a Rex illustration to lighten the experience, offering a bit of humor. These little moments remind users that the experience is meant to be engaging, not just functional.
  • Dynamic interactions: We use hover animations and arrows on buttons and interactive elements to motivate action and guide users. These animations add momentum, encouraging users to move forward while reinforcing our entrepreneurial spirit.

Tips:

It means to be Inclusive.

We believe in representing the diverse voices and backgrounds that make up our community. Our design reflects this by prominently featuring real photos of people from across UCalgary, ensuring our digital presence is both inclusive and representative of the diversity within our university.

  • Authentic representation: We showcase real individuals—students, faculty, and staff—capturing a broad spectrum of backgrounds, identities, and experiences. This makes our design feel personal, relatable, and grounded in the community we serve. It’s a visual commitment to representation and ensuring that all voices are seen and heard.

Tips:

  • Use real photos of people from your community to foster authenticity and show inclusivity.
  • Avoid generic stock images; they can feel disconnected and impersonal.
  • Prioritize diverse representation to ensure all audiences feel seen, heard, and valued.
  • Incorporate personal, relatable imagery to make your digital spaces feel grounded and welcoming.